The ITIL® Practitioner is a highly practical course and designed in such a way that enables the candidates to implement service improvements based on the ITIL® philosophy of “adopt and adapt.” In this comprehensive course, the students will learn the guiding principles of service improvement, the service improvement approach, communication, metrics and measurement, and organizational change management (OCM).
In ITIL Practitioner Training and Certification Course you will learn in Depth of following topics:
How to use service management concepts which are important drivers of CSI.
How to apply ITSM guiding principles in a real world context
How to Apply CSI Approach to manage improvements in a given organizational context.
How to use metrics and measurements to unable CSI.
How to communicate effectively to enable CSI.
How to apply organizational change management to support CSI.
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